Terms & Conditions

1. Acceptance of Terms

By checking the "I agree" box shown during account creation — together with the separate data-processing consent box described in our Privacy Policy — and clicking Sign Up, you affirmatively accept and agree to be bound by these Terms and Conditions, our Refund & Cancellation Policy and our Privacy Policy. Account creation is not permitted, and the Sign Up action will not proceed, unless both boxes have been checked. If you do not agree to these terms, do not check the boxes and do not use our services.

Where these Terms are updated in a manner that materially affects your rights or obligations, we will require existing users to re-accept the updated Terms, and will record the date and version accepted against your account, before continued use of the Service.

In these Terms, "Service" means all SGS Ecommerce tools and websites described in Section 2.

2. Description of Services

SGS Ecommerce provides the SGS Suite — software tools and professional services designed for e-commerce and marketplace sellers (including Amazon, Flipkart, and Meesho):

• Business Report Tools: Cloud-based utilities that process seller settlement files, sales data, ads reports, and cost sheets into formatted Excel workbooks containing SKU-level margins, listing diagnoses, and inventory forecasts.
• Competitor Price & Stock Tracker: Automated monitoring of public competitor product URLs and notification delivery via Telegram or web dashboard.
• Image Guard: Reverse-image monitoring of your own tracked product photography across Amazon, Flipkart and Meesho, with tools to generate takedown notices for confirmed unauthorised use. Governed additionally by Section 8.
• Managed Marketplace Services: Consulting, catalogue management, ads optimization, and reconciliation services. These are additionally governed by your Service Agreement (SOW); where it conflicts with these Terms for managed services, the Service Agreement prevails.

3. Eligibility & Authority

The Service is intended for business use by marketplace sellers, brands and e-commerce agencies.

• You must be at least 18 years old and legally capable of entering into a binding contract.
• You confirm that you are using the Service for business or professional purposes, and not for personal, household or consumer purposes.
• If you register on behalf of a company, firm, brand or client, you confirm that you have authority to bind that business to these Terms and to give the authorisations set out in these Terms on its behalf.
• If you are an agency, you confirm that each client whose data you upload, or whose listings you monitor, has authorised you to do so.

4. User Accounts & Security

When you register for an account on SGS Ecommerce:

• You must provide accurate, complete, and current information.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use of your account or security breach.
• You must not share your login with others, or let more than one business use a single account, unless your plan expressly allows multiple users.
• We may suspend an account we reasonably believe has been compromised, until it is secured.

5. Marketplace Data & Acceptable Use

You agree to use SGS Ecommerce strictly for legitimate business management purposes:

• Authorized Ownership: You confirm that you have the full legal right and authorization to upload marketplace settlement and advertising data for the seller accounts you manage.
• No Reverse Engineering: You agree not to decompile, reverse-engineer, duplicate, or extract the algorithms, report calculation templates, scraping logic, or source code of our tools.
• No Automated Access to Our Platform: You agree not to use any robot, spider, scraper, crawler, or other automated means to access, extract data from, or monitor the Service (including the Report Portal, Price Tracker dashboard, or Billing app) without our prior express written permission.
• No Competitor Access: You may not access or use the Service if you are a direct competitor of SGS Ecommerce offering a substantially similar product, except with our prior written consent.
• Compliance with Marketplace Rules: You agree to comply with all applicable marketplace policies (such as Amazon's Seller Code of Conduct) when acting on insights generated by our tools.

6. Competitor URL Monitoring — Your Responsibility

The Competitor Price & Stock Tracker allows you to submit third-party product URLs ("Monitored URLs") for automated monitoring. By submitting a Monitored URL, you represent and warrant that:

• The URL points to a publicly accessible product listing page that does not require login, payment, or credential-based access;
• You have a legitimate business reason to monitor the listing (e.g. it is a competitor, distributor, or reseller relevant to your own catalogue);
• You will not submit URLs intended to harass, surveil, or target an individual, or any page containing personal data about identifiable individuals;
• You are solely responsible for your use of any data returned from a Monitored URL, and for ensuring that such use complies with applicable law.

You hereby authorize SGS Ecommerce to access, via automated means, the Monitored URLs you submit, for the sole purpose of retrieving publicly displayed price, stock availability, rating, product/listing title, and seller-display-name information for your dashboard and alerts.

We reserve the right to refuse, suspend, or remove monitoring of any URL at our sole discretion, including where the source website has requested that monitoring cease, or where continued monitoring may expose SGS Ecommerce to legal or technical risk.

7. Your Own Listing Data — Import & Responsibility

When you add or import a product to track, you may provide your own marketplace listing URL (Amazon, Flipkart, Meesho, Shopify, or other website) so that the Service can automatically populate your product's name, price, rating, and a single reference image for your own identification within the dashboard.

• This data belongs to you. The listing, product name, price, rating, and image imported through this feature are drawn exclusively from a listing that you own, operate, or are otherwise authorized to manage. SGS Ecommerce does not import or display competitor product images at any point in the Service.
• You are solely responsible for what you import. You represent and warrant that you have the right to list, sell, and advertise the product associated with any listing URL you import, and that doing so does not infringe any third party's intellectual property or other rights.
• Purpose of use. Data imported under this Section is used solely to identify and display your own product for comparison against publicly available competitor pricing, so that you may set and maintain a competitive price. This is a legitimate, standard business intelligence practice used throughout the e-commerce industry, and does not constitute unauthorized use of any marketplace's data or infrastructure.

8. Image Guard — Your Own Photography & Takedown Notices

Image Guard reverse-searches images you choose to track and surfaces other marketplace listings that may be using them without authorisation. By adding or importing an image to track, you represent and warrant that:

• You own it, or are authorised to act. You are the owner of the copyright in the image, or are authorised by the copyright owner to track it and to act on their behalf, including filing the notices described below. This is confirmed by an explicit checkbox at the point you add each tracked product, timestamped and recorded against your account.
• You will not track a stock or supplier photo you do not own. A right to sell a product does not give you rights in a manufacturer's or another seller's product photography. Do not track images you have not personally commissioned or created, or that were supplied to you without an explicit right to enforce copyright in them.
• Detections are leads, not proof. Image Guard flags visual matches for your review; it never files a notice automatically. You alone decide whether a specific detection is a genuine unauthorised use before generating or sending any notice.
• You are solely responsible for every notice you generate or send. This includes DMCA takedown notices, cease-and-desist letters, and marketplace IP-complaint submissions (such as Amazon Brand Registry "Report a Violation" or Flipkart Brand Protection). A wrongful or bad-faith notice can expose you to liability under Section 60 of the Copyright Act, 1957 and Section 142 of the Trade Marks Act, 1999, and can put your own Brand Registry standing at risk. SGS Ecommerce provides the tool to prepare and track these notices; it does not review, approve, or take legal responsibility for their content or accuracy.
• Whitelisting and disputes. If a detection is your own other listing, an authorised reseller, or otherwise not an infringement, use the Ignore or Whitelist controls rather than filing a notice.

9. Your Uploaded Data — Ownership & Licence

• Ownership: The settlement, sales, traffic, advertising, inventory and cost files you upload, and the reports generated from them, belong to you (or your client). SGS Ecommerce claims no ownership of them.
• Limited licence: You grant SGS Ecommerce a limited, non-exclusive, revocable licence to store and process this data solely to generate your reports and provide the Service to you.
• No cross-use: We do not sell, rent or share the business figures in your files (such as sales, costs, margins and ad spend), and we do not use them to create insights, benchmarks or reports for any other user.
• Operational information: We may use technical and usage information (such as file formats, error logs and the number of reports generated) to operate, secure and improve the Service.
• Your responsibility: You confirm that you are entitled to upload the data. Please do not upload files containing your customers' personal details (such as names, addresses or phone numbers); the Service does not need them.
• Retention and deletion: Your uploaded data is kept and deleted as described in our Privacy Policy.

10. Subscription Plans, Billing & Fair Use

SGS Ecommerce offers both free tier plans and paid subscriptions:

• Free Plans: Subject to monthly report quotas or URL tracking limits as described on the website.
• Paid Plans: Subscriptions are billed in advance on a recurring monthly or annual basis. You may cancel your subscription at any time via your account portal.
• Price Changes: We may change subscription prices or plan limits on at least 30 days' notice by email or in-app message. A change does not affect your current paid billing period and applies from your next renewal. If you do not agree to a change, you may cancel before the renewal date.
• Cancellation and Refunds: Cancellation and refunds are governed by our Refund & Cancellation Policy.
• Fair Use: Automated abuse, excessive query spamming, or circumventing plan limits may result in rate-limiting or account suspension.

11. Intellectual Property & Trademarks

All software, proprietary algorithms, report templates, visual layouts, and content on SGS Ecommerce are the exclusive intellectual property of SGS Ecommerce.

Such names are used solely for the purpose of accurately identifying and referring to the source of publicly available pricing and stock information, and for legitimate comparative purposes, in accordance with Section 30 of the Trade Marks Act, 1999. This use does not imply, and should not be construed as, any sponsorship, endorsement, affiliation with, or approval by the trademark owners of SGS Ecommerce or its services.

SGS Ecommerce does not use any third-party trademark or trade name in a manner that disparages the mark owner, creates confusion as to the commercial origin of the Service, or exceeds what is reasonably necessary to identify the referenced marketplace or store for comparison purposes.

12. Disclaimer of Warranties

Our tools and recommendations are provided on an "AS IS" and "AS AVAILABLE" basis:

• While we make every effort to ensure accurate calculations and timely price alerts, we do not guarantee that third-party marketplace data feeds or scraping sources will be 100% error-free, current, or uninterrupted.
• No Guarantee of Detection or Alert Delivery: The Service checks Monitored URLs at intervals determined by your subscription plan. We do not guarantee that every competitor price change, stock change, or event will be detected, or that an alert will be generated or delivered for every such event. Delays, missed checks, or non-delivery of an alert (including due to Telegram, email, or other third-party notification channel outages) do not constitute a breach of these Terms.
• No Guarantee of Detection (Image Guard): Image Guard likewise checks your tracked images at intervals determined by your plan. We do not guarantee that every unauthorised use of a tracked image will be detected, or that a detection will always be a genuine infringement rather than a false positive — the Ignore/Whitelist controls exist for this reason.
• Service Availability: We aim for high uptime but do not guarantee uninterrupted access to the Report Portal, Price Tracker dashboard, Image Guard, or any other part of the Service. Planned maintenance, server issues, hosting provider outages, or force majeure events may cause temporary unavailability. No service-level uptime commitment is made on Free, Lite, or Starter plans; any uptime commitment for higher-tier plans will be set out separately in writing.
• Third-Party Websites: Monitored URLs point to websites we do not own, operate, or control. SGS Ecommerce makes no warranty regarding the accuracy, availability, or legality of content on any third-party website, and is not responsible for changes, blocks, or access restrictions imposed by such websites that interrupt monitoring.
• No Affiliation: Competitor pricing and stock data displayed through the Service is compiled solely from publicly available listings for comparison purposes. SGS Ecommerce is not affiliated with, sponsored by, or endorsed by any third-party store or marketplace referenced through the Service.
• No Professional Advice: Reports, alerts and suggestions are informational tools based on the files and URLs you provide. They are not legal, tax, GST, accounting, financial or investment advice. Verify important figures independently, and consult a qualified professional before relying on them for tax filings or major business decisions.
• Estimates: Profit, margin, forecast and reorder figures depend on the data and cost inputs you supply and on marketplace file formats, which marketplaces may change without notice. Treat them as decision aids, not audited figures.
• Marketplace Actions and Account Standing: You alone decide what to do on your marketplace accounts. You are solely responsible for your listings, prices, advertising, and any complaint, takedown notice or report you file, including compliance with each marketplace's policies. We are not responsible for any warning, restriction, suspension, loss of brand registry or other action taken by a marketplace or any third party in connection with actions you take, whether or not informed by the Service.
• SGS Ecommerce is not liable for any business decisions, pricing adjustments, inventory losses, missed sales, lost buy box position, or lost profits arising from the use of, or inability to use, our software, reports, or alerts, including where such loss results from a missed price/stock check, delayed alert, or Service downtime.

13. Limitation of Liability — Cap

To the maximum extent permitted by law, SGS Ecommerce's total aggregate liability arising out of or in connection with these Terms, for any cause whatsoever, shall not exceed the total fees paid by you to SGS Ecommerce in the three (3) months immediately preceding the event giving rise to the claim. In no event shall SGS Ecommerce be liable for any indirect, special, incidental, consequential, or punitive damages, including loss of profits, revenue, goodwill, or business opportunity.

14. Indemnification

You agree to defend, indemnify, and hold harmless SGS Ecommerce, its officers, employees, and affiliates from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms, including Section 6; (c) any Monitored URL you submit, including any claim brought by the owner or operator of the website in question; (d) your violation of any applicable law or third-party right; (e) any dispute between you and a third party arising from data obtained through the Service; (f) any action you take on a marketplace, including any complaint, takedown notice or report, based on information from the Service; or (g) any image you track in Image Guard, or any takedown notice, cease-and-desist letter, or marketplace IP complaint you generate or send through it, including your representations under Section 8.

15. Data Sourcing Methods

Competitor information shown in the Service is derived exclusively from publicly available web pages. SGS Ecommerce collects this publicly available information on your behalf: pages on the large marketplaces (such as Amazon, Flipkart and Meesho) are retrieved only through third-party data-retrieval services, and pages on independent online stores (such as Shopify, WooCommerce and BigCommerce sites) may be retrieved with direct automated requests. We do not access any website using credentials, bypass paywalls, or circumvent authentication systems. Where a target website restricts automated access, SGS Ecommerce may suspend monitoring of that specific listing without notice.

• Your Marketplace Agreements: You remain solely responsible for your own agreements with each marketplace and for complying with their terms and policies. You are responsible for deciding whether, and how, to use the Service and the data it shows in connection with those agreements. SGS Ecommerce is not a party to your marketplace agreements and gives no assurance about how any marketplace may view your use of the Service.
• No Guarantee of Marketplace Data: Data taken from marketplaces and other third-party sites may be incomplete, delayed, inaccurate or unavailable, and may change or stop without notice. We do not guarantee its accuracy, availability or continued supply, and you should verify anything important on the marketplace itself.
• Sources Can Be Switched Off: We may limit, pause or switch off any data source, marketplace, URL or feature at any time, for any account or for all accounts, including where a marketplace, data provider or the law requires it or where we see legal, security or technical risk. No refund or compensation is due merely because a source is limited or switched off, other than as set out in our Refund & Cancellation Policy.

16. Suspension & Termination

• You may stop using the Service and cancel at any time, as set out in our Refund & Cancellation Policy.
• We may suspend or terminate your access, immediately and with notice where practicable, if you breach these Terms, misuse the Service, fail to pay applicable fees, submit unlawful content or URLs, or if continued access could expose us or others to legal, security or technical risk.
• On termination your right to use the Service ends, and your data is handled as described in our Privacy Policy. Fees already paid are not refunded where we terminate your account for your breach of these Terms.
• Provisions that by their nature should survive termination (including Sections 9, 11, 12, 13, 14 and 17) continue to apply after termination.

17. Governing Law, Jurisdiction & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.

Before starting any legal proceeding, you agree to first write to us at growth@sgsecom.in describing the dispute, and we will work in good faith to resolve it within 30 days. This does not prevent either party from seeking urgent interim relief from a court.

18. Changes & General Provisions

• Changes to these Terms: We may update these Terms from time to time. For changes that materially affect your rights or obligations, we will give reasonable notice by email or in-app message and require you to re-accept the updated Terms, as set out in Section 1.
• Severability: If any provision of these Terms is held unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions continue in full force.
• Entire Agreement: These Terms, our Privacy Policy and our Refund & Cancellation Policy (and, for managed services, your Service Agreement) are the entire agreement between you and SGS Ecommerce regarding the Service.
• No Waiver: A delay or failure by us to enforce any right under these Terms is not a waiver of that right.
• Notices: We may send notices to the email address registered on your account. You may send notices to growth@sgsecom.in.

19. Contact & Grievance

If you have any questions regarding these Terms & Conditions, please reach out to us:

SGS Ecommerce
Plot 158, RSC 5, Malvani MHADA Layout, Malad West, Mumbai 400095, Maharashtra, India
Email: growth@sgsecom.in
Phone: +91 99674 66845

Grievance Officer: Grievance Officer, SGS Ecommerce — growth@sgsecom.in. For requests about personal data, see the Privacy Policy.